Tree Climbing Gear Shoes

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We are here for you. If you have any questions related to our products, website, or your order - please Contact Us.

We try and resolve all queries within a day.

By purchasing from www.organleaf.shop, you agree with this policy.

Shipping: All orders are shipped within 2-3 business days. This depends on the inventory level because some products are made on-demand. Once the order is shipped, the email notification with tracking number is sent to the customer.

Delivery Time: The delivery time depends on each product. Order will be delivered within 5-7 business working days 

The delivery time may be longer during season and national holidays.

Organleaf does not take responsibility for the delivery delays that happen due to third party services.

Should your package not show up, or arrive damaged, please contact us at help.organleaf@gmail.com

Refund and Replacement
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.

Replacement/Exchange: If you receive a defective product, we will send you a new replacement as soon as possible. We will pick up the defective one within 2-3 working days. Or If you want to exchange with other products listed on our website with the same price, we will accept the exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 5 days after delivery

• We have 5 days Replacement and exchange policy

• We have 5 days return policy

• Replacement and Exchange Product will be Delivered within 7 days.

• Once refund is processedwithin 3-5 days it will be credited in bank account within 5-7 working days

Shipping
To return your product, you should mail us at help.organleaf@gmail.com and we will pick up your item.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you may vary.